Privacy notice

When you book an appointment online, we collect the details you give us so we can confirm your visit and have the right gowns ready.

• The day and time you choose
• Your name and email address
• Your mobile number and a note about your plans, if you choose to add them

When you send an appointment enquiry instead, we collect the details you choose to share so we can reply and prepare for your visit.

• Your name and chosen contact details
• Your message about the appointment
• Optional details such as wedding date, budget range, guest plans, or style notes

We use your details only to confirm, arrange, and manage your appointment, send your confirmation and a reminder a few days before, tell you if anything about your appointment changes, and reply to your enquiry.

Your mobile number is only used if we need to reach you about your appointment. The note you add when booking is for us alone: it never appears in your emails or in our calendar.

To stop automated misuse, the booking page briefly records your email address and your device's IP address each time someone tries to book, so we can limit repeated attempts.

This website doesn't create customer accounts.

Appointment emails are sent through Postmark. Appointments are stored in our protected database, synchronized to our private Google Workspace calendar, and processed through durable Vercel workflows. The website is hosted on Vercel, which also helps us spot automated traffic, and may use Vercel Web Analytics and Vercel Speed Insights to understand high-level traffic and performance.

These services help us run the website, confirm your appointment, and respond to your enquiry.

Booking online creates a confirmed appointment record, but no customer login or public appointment record. Appointment records are available only to authorised Orla Bridal staff.

Our private calendar shows only your name, the type of appointment, and its timing. Your contact details and any notes stay in the protected staff area.

We keep enquiry details only for as long as they are needed to handle the conversation and any related follow-up. We retain identifiable appointment records, whether you booked online or with us, for 24 months after your most recent appointment, then remove identifying details while retaining anonymous operational totals. The record of booking attempts used to limit misuse is deleted after a day.

Analytics are used to understand website traffic and performance trends, not to build advertising profiles.

If you would like to ask about your appointment or enquiry details, request a correction, or ask for deletion, just contact us directly. To change or cancel an appointment, reply to your confirmation email.

The contact page lists the best ways to reach us.